Terms & Conditions

Terms and Conditions Heike Schimanski – Life Coach & NLP Practitioner, Positive Psychology Practitioner

Updated February 2026

Coaching agreement & T&C's

When purchasing a coaching package or single, paid service from Heike Schimanski – Life Coach & NLP Practitioner, you must confirm that you have read and agreed to each of the statements below and that you wish to proceed. You can do so by clearly communicating this in an email or other written form of communication, or I will send you a PDF for signing.

All coaching services and communication, email or otherwise, delivered by Heike Schimanski – Life Coach & NLP Practitioner (the coach), as well as information on this website, https://www.heikeschimanski.com, are meant to support you in identifying the aspects of your life and in your thinking that may be preventing you from self-development, progress, and reaching your goals. Coaching is not a substitute for professional mental health care or medical care. Coaching is a process which should begin after major emotional and psychological wounds are already in the process of healing or healed.

The term ‘coaching’ can refer in this relationship to business coaching, personal coaching, executive coaching, and life coaching for clients.

Neuro-Linguistic Programming (NLP) is used within this coaching framework as a set of educational tools and cognitive techniques designed to assist you in changing thought patterns and behaviours. You understand that NLP is a collaborative process and is used as a supportive coaching methodology to enhance communication and self-awareness; it is not a substitute for medical, clinical, or psychological therapy.

As a Positive Psychology Practitioner, I integrate evidence-based tools into our work to help you identify your core strengths and build mental resilience. These techniques are used to improve your well-being and psychological health within a coaching context; they are not a substitute for clinical mental health intervention.

For the purposes of this agreement, all methodologies used - including Life Coaching, NLP, Positive Psychology, and any other supportive techniques - are collectively referred to as 'Coaching' and do not constitute medical or psychological therapy.

Your agreement:

I understand that coaching is a relationship with my coach which is designed to facilitate the achievement of defined personal or professional goals. I am committed to being open and honest with my coach, and to making improvements in my life through positive action to meet these goals.
I understand that coaching is a comprehensive process, which may involve all areas of my life including work, family, health, relationships, education, and recreation. I acknowledge that deciding how to handle any issues is my responsibility.
I understand that all comments and ideas offered by my coach are solely for the purpose of aiding me in achieving the defined goals I create with my coach. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals and understand that results are not guaranteed.
I understand and agree that I am fully responsible for my well-being and the decisions and choices reached during the coaching sessions and the actions I take as a result.
I understand that coaching is not offered as a substitute for professional mental health care, medical care or substance abuse treatment and are not intended to diagnose, treat, or cure any mental health or medical conditions. I will not use coaching in place of any form of therapy. I also understand that my coach is not acting as a mental health counsellor or a medical professional.
I understand that my coach is not a crisis intervention service. If I am experiencing a mental health emergency or am at risk of self-harm, I must contact the emergency services or a qualified medical professional immediately. Coaching will be suspended until a medical professional deems it appropriate to continue.
I agree to inform my coach if I am currently in any kind of therapy and that any medical or therapeutic practitioners involved in my care have been advised of my intention to work with a coach.
I understand that while life coaching is an unregulated industry in the UK, my coach holds professional diplomas in Life Coaching and Positive Psychology, and is a certified NLP Practitioner. I acknowledge that these services are provided in accordance with the standards of her certifying bodies (including the CMA).
I understand that my coach will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken, and my confidentiality agreement limited in this capacity. Furthermore, if my coach is ordered by a court to provide information or to testify, they will do so to the extent the law requires.
I understand that the use of technology is not always secure, and I accept the risks of confidentiality in the use of email, text, phone, online meetings and other technology.
I agree to commit to the programme of coaching sessions to facilitate the desired growth and achieve my stated goals.

COACHING TERMS & CONDITIONS

The coaching schedule will be arranged according to the booked package. The cancellation policy can be found on the website https://www.heikeschimanski.com any time, or here:

Booking & Cancellation Policy
When you book a service, that time is reserved exclusively for you. Because I invest significant time into research, preparation, and the ongoing work of keeping you informed and on track between meetings, the following boundaries apply:

Rescheduling: A minimum of 48 hours’ notice is required to rearrange a session.

Late Cancellations & No-Shows: Sessions cancelled with less than 48 hours’ notice, or missed without contact, are forfeited and non-refundable.

Refunds: Services under £500, workshops, and short-term programs are paid upfront and are non-refundable.

For all other coaching packages, deposits or the 50% cancellation fee are non-refundable.

No Rollover: Sessions are delivered in the time blocks specified in your package. Unused minutes from a session do not ‘roll over’ or accumulate for future use.

Expiration: All coaching sessions must be completed within 6 months of the initial booking date. This is a hard deadline; any sessions not taken within this window are forfeited along with the fee, regardless of rescheduling history.

Exceptional Circumstances: I understand that genuine emergencies happen. In these rare instances, any rescheduling is at my sole discretion.

SERVICE

In return for the fees payable by the client, specified and to be paid upfront if not otherwise stated in the respective package booking page, Heike Schimanski – Life Coach & NLP Practitioner agrees to provide the service as described on the website and in accordance with the terms and conditions set out in this document.

ACCEPTANCE

The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions, they can contact Heike Schimanski – Life Coach & NLP Practitioner, visionbuilderrocks@gmail.com, to discuss any concerns and see if they can be resolved before the first coaching session. Payment of the fee or deposit, or participation in the first coaching session, constitutes acceptance of these terms and conditions.

BETWEEN SESSIONS

Heike Schimanski – Life Coach & NLP Practitioner may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of homework, but not doing so may slow the client’s progress in achieving desired outcomes. Heike Schimanski – Life Coach & NLP Practitioner is available between sessions where applicable, as stated in the package description.

CONFIDENTIALITY

Personal information or business information supplied by clients to the coach will always be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

EARLY TERMINATION

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Heike Schimanski – Life Coach & NLP Practitioner can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Heike Schimanski – Life Coach & NLP Practitioner where practicable and will be refunded payments made after the deposit and that have not been used up. An additional fee might apply if a session was planned in less than the next 48 hours. Any breach of Intellectual Property or Copyright will result in immediate termination of the coaching relationship without a refund.

RESPONSIBILITIES

Heike Schimanski – Life Coach & NLP Practitioner will seek to enable the client to improve their relationship with their business and life, so they can achieve business and personal success and their desired outcomes. Amazing results can be achieved where clients follow coaching guidance in a committed way. However, the client has sole responsibility for taking important decisions in their business or life. Heike Schimanski – Life Coach & NLP Practitioner has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.

Crisis Intervention: I am not a crisis intervention service. If you are experiencing a mental health emergency or are at risk of self-harm, you must contact the emergency services or a qualified medical professional immediately. Coaching will be suspended until a medical professional deems it appropriate to continue.

Technical Failures: In the event of a technical failure on my end (e.g., internet outage), I will contact you as soon as possible to reschedule the time lost at no extra cost. I am not responsible for technical issues on the Client’s end; in such instances, the session time may be forfeited at my discretion.

INTELLECTUAL PROPERTY & COPYRIGHT

All materials, including but not limited to workbooks, exercises, frameworks, and digital content provided by Heike Schimanski – Life Coach & NLP Practitioner, are the sole property of the coach and are protected by copyright law. These materials are provided for your individual, personal use only. You agree not to copy, redistribute, sell, or share any part of this material with third parties without my express written consent.

LIMITATION OF LIABILITY

In no event will the coach be liable for any consequential, indirect, exemplary, special, or incidental damages arising from or relating to this Agreement. The coach’s total cumulative liability in connection with this Agreement, whether in contract or tort or otherwise, will not exceed the aggregate amount of Fees owed by the Client to the coach for Services performed under this Agreement during the 12 months preceding any settlement or adjudication of any claim.

FORCE MAJEURE

The coach shall not be considered in breach of this Agreement to the extent that performance of the obligations outlined herein is prevented by an event of Force Majeure, including but not limited to:

natural disasters (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods);
war, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilisation, requisition, or embargo;
rebellion, revolution, insurrection, or military or usurped power, or civil war;
contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;
riot, commotion, strikes, go slows, lock outs or disorder.
Outbreak of diseases and therefore resulting sudden lockdowns or other governmental regulations and rules, which might impact the work negatively

SEVERABILITY

If one or more provisions of this Agreement are held to be unenforceable under applicable law, the parties agree to renegotiate such provision in good faith. In the event that the parties cannot reach a mutually agreeable and enforceable replacement for such provision, then (i) such provision shall be excluded from this Agreement, (ii) the balance of the Agreement shall be interpreted as if such provision were so excluded and (iii) the balance of the Agreement shall be enforceable in accordance with its terms.

VARIATION OF TERMS AND CONDITIONS

Any changes made to the terms and conditions and agreement after the coaching relationship started, will be announced by email and can be discussed. There will not be any changes to package prices and outstanding fees for the term of the booked service.

DISPUTE RESOLUTION

The validity, interpretation, and performance of this Agreement shall be governed by the laws of Scotland. Unless an alternative dispute resolution procedure (such as negotiation or mediation) is agreed between the parties, the parties agree to submit to the exclusive jurisdiction of the Courts of Scotland in respect of any dispute which arises out of or under this Agreement.

FEEDBACK

To ensure and maintain an exceptional level of service, clients may be asked to complete a feedback form at the end of the booked package.